1. Introduction

Welcome to Pahadokaraahi ("we", "our", "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

When you visit our site, register an account, place an order, or subscribe to our newsletter, we may collect the following information:

• Personal Identification Info: Name, email address, phone number, shipping address, and billing address.
• Transaction Details: Payment details (processed securely by our third-party payment gateways; we do not store raw card numbers or CVV on our servers).
• Technical Data: IP address, browser type, device information, and site usage data collected via cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process, pack, ship, and deliver your orders.
• To send order status updates and tracking details.
• To process payments and manage refunds or cancellations securely.
• To respond to customer support inquiries.
• To send promotional emails or newsletters (you can opt-out at any time).

4. Payment Security & Data Protection

Your security is our highest priority. All payments made on Pahadokaraahi are processed through industry-leading, PCI-DSS compliant third-party payment gateways. We protect your transactions with Secure Sockets Layer (SSL) encryption. We do not store or have access to your sensitive payment card credentials, internet banking passwords, or UPI PINs.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember items in your shopping cart. You can choose to disable cookies through your browser settings, though some website features may not function correctly.

6. Third-Party Disclosures

We do not sell, trade, or transfer your personal data to outside parties, except to trusted partners who assist us in operating our website, conducting our business, or shipping your orders (e.g., courier companies and payment gateways), so long as those parties agree to keep this information confidential.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request the deletion of your account and personal information. To do so, please contact us at support@pahadokaraahi.in.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at support@pahadokaraahi.in or write to our registered office: Mall Road, Almora, Uttarakhand, 263601, India.